FREQUENTLY ASKED QUESTIONS

Outlet Textil has four forms of payment that adapt to your needs. Once you start your purchase process, the system tells you all the options you have to pay for your order. You just have to choose the modality that you like and follow the instructions that the page presents.

You can choose between payment by credit or debit card, Paypal, Cash on Delivery and bank transfer.

At Outlet Textil we use a payment system called "TPV".

The "TPV" system allows us to offer this service with the maximum guarantees, incorporating the "SSL" (Secure Sockets Layer) protocol. This protocol is used by banks and other organizations to guarantee the integrity and confidentiality of the data you send, with which you can be sure that third parties can not access your personal data ... It also incorporates security systems such as 3D Secure (Verified by VISA and MasterCard Secure Code).

Yes. It will be important that you indicate the order number in the concept of the transfer. Your order will be processed once your payment is received.

Yes. It is advisable to register to make a purchase so that we have all the necessary information to make the delivery without problems.

Yes. It will be important that you indicate the order number in the concept of the transfer. Your order will be processed once your payment is received.

In the login section, click on Have you forgotten your password? We will send you an email with the instructions to establish ana new.

MRW

Your order is delivered at the main door of the building or house on the date indicated on the product sheet. This option is free for orders over € 49. If the amount is less than € 49, the shipping cost is € 5. Whenever the product is available delivery will be in 24/48 hours and only for Spain Peninsular and Portugal.

DPD (Dynamic Parcel Distribution)

Your order is delivered at the main door of the building or house on the date indicated on the product sheet. This option is free for orders over € 300. If the amount is less than € 300, the shipping cost is € 18.44. This type of shipment will be used in orders to France.

Yes. Shipments to the Canary Islands have a delivery time of 15 days.

If the purchase exceeds 150 € the shipping is free. Otherwise the shipping costs are € 18.44 (VAT included).

In this case the shipment will be made mediumyou Post and Telegraph with the Blue Package modality.

Yes. If the purchase exceeds 150 € the shipping is free. Otherwise the shipping costs are € 18.44 (VAT included).

In this case, the shipment will be made by Post and Telegraph with the Blue Package modality.

Yes, the dispatch of orders will be made in Spain, France and Portugal.

For orders in Spain or Portugal, if the purchase exceeds € 49, the shipping is free. Otherwise the shipping costs are € 5 (VAT included).

For orders to the rest of Europe, if the purchase exceeds € 300, the shipping is free. Otherwise the shipping costs are € 8 (VAT included).

In this case the shipment will be made by the transport company DPD (Dynamic Parcel Distribution).

What is the partial delivery?And the total delivery?

Initially, all orders will be delivered once we have all the chosen products available. In case of any mishap or problem, we can offer the customer the possibility of making a partial shipment, without any cost so we do not have to wait until we have the complete merchandise.

We send your order in 5-6 business days, except for certain products that are 10-12 business days. (stock, 4-seater covers, ear covers, chair covers, duo system, click clack, IKEA sofa covers, elastic chaise longue covers, sofa covers and digital roller blinds.)

The day we issue your order we will notify you with an email and the transportation agency will deliver in 24 / 48h.

The orders are sent by the transport agencies arranged by Outlet Textil to the delivery address that you indicate in the order.

Sign in and track the status of your order in My order, within My account. Both the transport agency and we will send you an email with the tracking number of the order, after leaving our facilities.

Yes. You must contact our customer service team through the number 960 707 757 or email info@outlet-textil.com and inform us of the relevant change or the cancellation of it.

Send an email to info@outlet-textil.com or call the customer service number 960 707 757 and indicate the order number and the reason for the return. To speed up the process, send us a picture toos where the defect or the product you had not ordered is displayed.

You can check where your order is located in the My Account tab. If you have any questions, please contact us through the number 960 707 757 or email info@outlet-textil.com and we will help you solve it.

Send an email to info@outlet-textil.com or call the customer service number 960 707 757 and indicate the order number and the reason for the change or additional information you want to add or add.

The carrier will contact you through a text message or contact telephone to arrange a new delivery date or collection point.

Contact us through the number 960 707 757 or email info@outlet-textil.com to resolve your case.

We send the invoice in paper within each order. In case you want the invoice in digital format, send an email to info@outlet-textil.com indicating the order number you want the invoice from and we will send it to you as soon as possible.

Can I see the prodproducts in a physical store before buying them online?

At the moment we do not have any physical store. Remember that if you are not satisfied with your order you have 14 calendar days to make the return or change: send the withdrawal document (Download the withdrawal document) to info@outlet-textil.com or through the customer service phone 960 707 757

· The product must be returned in the same condition in which it was delivered, with fair use for a mere verification of its good condition and / or operation and with the original full packaging, otherwise the good will suffer a depreciation.

· The return costs in case of change will be borne by the customer.

· Once the goods have been received in our warehouses, and after checking the status of the same, we will proceed to the refund of the amount paid for the returned garments according to the payment method made by the customer or the shipment of the new articles chosen to make the change.

Send an email to info@outlet-textil.com or call the customer service telephone number 960 707 757 and indicate the order number and the reason for the return.

Once you have the order at home, you have a period of 14 calendar days to manage the return.

Once the merchandise has been received in our warehouses, and after checking the status of the same, we will proceed to the reimbursement of the amount paid for the order according to the payment method made by the customer.

To return orders sent to Spain / Peninsula and Portugal, the customer has the option to use our transport agency and will be deducted from the refund the amount of this service (€ 6)

For the rest of the Spain / Islands and Rest of Europe areas, the client will be responsible for sending us the product to be returned or exchanged by their own means.

In the case of change, the costs of sending the new merchandise will be the following:

Peninsula and Portugal: The shipping costs are € 6 (VAT included)

Baleares: The shipping costs are 12.70 € (VAT included)

Canarias, Ceuta and Melilla: The shipping costs are € 18.44 (VAT included)

Rest of Europe: Shipping costs are € 8 (VAT included)

The promotions that the initial order may have had, or any other promotion that is in force at the time of the exchange or return will not be applicable in the product changes and returns.

In case the returned product does not arrive in perfect condition or lacks any element, it will remain in our warehouse waiting for it to be picked up by the client.

Once the merchandise has been received in our warehouses, and after checking the status of the same, we will proceed to refund the amount paid for the returned garments according to the method of payment made by the customer.

Sí. If you want a refund of the refund to another payment method different from the one you used to make the previous payment of the order, you must notify us of it. Send an email to info@outlet-textil.com or call the customer service number 960 707 757 and indicate the order number and then you must provide us with the new payment method in which you want the return to be delivered .